BUSINESS ETIQUETTE
"Although no one can go back in time and make a brand-new start,
anyone can start from now and make a brand-new ending,
Strive for Progress, not Perfection." Unknown
SOME BUSINESS ETIQUETTE TIPS:
1. Returning Emails,
Phone CallsNot getting a prompt
response to a phone call or email is probably the # 1 complaint among
customers; when it comes to Customer Service. I have experienced this
"lack of response", even with Companies within the Yard Card industry. I send
emails requesting an answer and do not hear back. Sometimes there may be a
valid reason, but without that information you waste your time trying to
contact the person or company. I consider it my biggest "Pet Peeve" in
business.
Communication is one of the most important parts of any business and the old saying applies here. "Do unto others as you would want them to do unto you". PLEASE RESPOND to customers and other companies in a timely manner.
2. New technology is not always better!
Text messages or Emails can be easily
misunderstood and impersonal for some topics or issues.
Since so much is done via email or mobile
devices, we sometimes do not realize the value and importance of a personal
phone call or personal handwritten note!
3. DO NOT ask for Special
Deals from Friends or other Businesses!
When you start a
business, you may need to do some specials or extras to help your business become recognized, but once you start doing
that you may begin a trend and become a loan closet or discount store, rather than a
business. You are in Business to make
money and be respected as a good business person. Your Friends and
others' in business should understand that you are running a business and not
expect special prices or favors.
*When I had repeat customers in my Lawn Display business, I would often tell them I would add extra balloons or Lawn Critters to their celebration display. They were delighted as it was not "expected" by my loyal customers.
I have found the best way to overcome this is to decide how many donations or "specials" that you will do in a year and stick with that. If you feel in your heart that you really want to do something extra special for someone that is up to you, but be careful or you will start to feel as though you are failing at becoming a business and are being taken advantage of. It is fun do do doantions or special things for your repeat customers.
Another good source for Business Etiquette comes from "Manners International"
Emily Post also has many books on Manners.
*When I had repeat customers in my Lawn Display business, I would often tell them I would add extra balloons or Lawn Critters to their celebration display. They were delighted as it was not "expected" by my loyal customers.
I have found the best way to overcome this is to decide how many donations or "specials" that you will do in a year and stick with that. If you feel in your heart that you really want to do something extra special for someone that is up to you, but be careful or you will start to feel as though you are failing at becoming a business and are being taken advantage of. It is fun do do doantions or special things for your repeat customers.
Another good source for Business Etiquette comes from "Manners International"
Emily Post also has many books on Manners.
"Ambition is the path to success. Persistence is the vehicle you arrive in." William Eardley
Marty Miller: Entrepreneur, Business Owner, Business Consultant, Writer, Artist
www.yardcarddirectory.com www.healthandhometips.com
